Terms & Conditions

Between the undersigned:

The Box Of Origin, trademark of Tessa De Buysere EZ,  registered in the Trade and Companies Registry of Belgium under the number BE0806823135, having its registered office at 79 Maurits Sabbestraat, 9050 Gentbrugge, Belgium, and having the VAT number BE0806823135, represented by Ms. Tessa De Buysere, duly authorized.

Hereinafter referred to as the “Seller”, on the one hand,

Browsing, acknowledging, reserving, ordering and/or buying a good offered on the Seller’s website.

Hereinafter referred to as the “Client”, on the other hand.


It has been agreed as follows:


Article 1. – In general


The present General Terms and Conditions of Sales (hereinafter “GTC”) regulate exclusively all the orders and all the sales contracts executed between the Seller and its Clients, to the exclusion of all other conditions, and they shall prevail upon any other version or document.

These GTC only apply to the Clients being individual persons, non-merchants, that acquire the products for their own personal consumption and not in the frame of their potential professional activity.

Consequently, the act of ordering implies the complete and whole accession to these conditions by the Client.

The fact that the Seller does not invoke, at a given time, to the terms of these GTC cannot be interpreted as a renunciation to invoking said term in the future

The amendments made to the GTC are enforceable against the Client upon their publication online on the Website and cannot be applied to the transactions completed prior to that publication.


“Good” designates any good offered on the website. The Seller warrants the authenticity of all Goods bought on the Website.


Article 2. – Order

The Client has the possibility of ordering online through an online catalogue available on the Website. The order can only be registered on the website if the Client has previously logged-in.

The Client that wishes to buy a good must create a client account at the time of its first order.

All orders imply the acceptance of the price and description of the goods available for sale.

The Seller undertakes to honor the orders received on the website only to the extent of the available stocks of goods. If a good is not available, the Seller undertakes to inform the Client promptly. The order for that good and its potential reimbursement will then be performed.

The Seller undertakes to provide the Client, by email, with the confirmation of receipt of its order.

The Client shall promptly check the content of this confirmation receipt and warn the Seller immediately of any error or omission.

The lack of response to the order confirmation receipt constitutes acceptance thereof and of its terms by the Client.




Article 3. – Validity of the Order

Any Client of the website that shall follow a procedure to sign in.

In any case, the communication of the credit card number online and the confirmation of the order and its payment constitute proof of the whole order and will make the costs of the order payable.

This confirmation constitutes electronic signature and express acceptance of all operations carried out on the website.

However, in case of fraudulent use of its credit card, the Client shall, as soon as it realized this use, contact the client services of the Seller by email to info@theboxoforigin.com

It is expressly agreed that, unless obvious error from the Seller, the data stores in the computer systems of the Seller, in reasonable security conditions, constitute valid evidence of the orders made by the Client. The data on computer or electronic devices constitute valid evidence and are admissible as such under the same conditions and with the same probative value than any document that would be drafted, received and kept in writing.



Article 4 – Delivery

The Seller undertakes to deliver the ordered goods promptly (from Monday to Friday, except public holidays). The average delivery time for available articles is 2 (two) working days (this period of time does not take into account the time needed for preparation of the order) for a delivery in Belgium.

In case of delay of more than 7 (seven) days from the date indicated at the time on execution of the contract, the Client may terminate the order by mail to info@theboxoforigin.com. The reimbursement will be performed in 14 (fourteen) days at the latest.

All delivery dates, included those mentioned in the order confirmation, are calculated as accurately as possible by the Seller

The Seller is not responsible of delivery delays that are unforeseeable, provided that, except in case of force majeure, the Goods are delivered in a maximum of 7 (seven) days after the delivery date indicated by the Seller.

In case the Seller cannot deliver the ordered Goods because of a sudden unavailability, even temporary, of the Goods, it will inform the Client by email, at the latest 7 (seven) days after the order date.

The sums already paid by the Client will be reimbursed promptly and at the latest 14 (fourteen) days following the payment made by the Client. After that deadline, the amounts dues are subject to interests of 2%.

After shipment of the Goods, the Seller will send the client an email informing of the shipment.

The delivery of the goods must be performed in the presence of the Client or a person expressly designated by the Client at the address of the recipient indicated in the order.

If the delivery address indicated by the Client is not valid and thus implies a return of the parcel for lack of reception at the indicated address, the costs of reshipping the parcel at the new address indicated will be borne by the Client.

At the time of delivery of the Goods the Client must verify :

- that the number of delivered parcels matches the indication of the invoice.

- that the packaging is intact, not damaged, not wet or altered in any manner whatsoever, including the material used to close the parcel.

The Client shall immediately point out the potential damages to the packaging and/or Goods or an error in the number of parcels or the non-conformity of the indications, by writing an email to info@theboxoforigin.com.

The protection of the Client’s privacy is important and draw our international Client’s attention to the fact that international delivery parcels may be opened and inspected by local custom authorities.



Article 5 – Price and Payment methods

The prices of the Goods on the Website are indicated in Euros (€) all taxes included. They include the VAT applicable on the day of the order.


Any sale of Goods outside of the European Union is not subject to VAT. Any additional custom taxes is borne by the Client ; the Seller has no control whatsoever on these taxes. In this case, it may be subject to import taxes and obligations, which are collected when the parcel is delivered. 

The customs regulations vary a lot from one country to the other, the Client has to contact the local custom services for more information. Moreover, when the Client places an order on the website, it is considered as being the official importer and must comply with all laws and regulations of the country in which it receives the Goods.

These prices do not include shipping costs according to the applicable amounts at the time of the order.

The Client shall pay its purchases online per order by credit card (Visa) or Paypal or Bancontact.


The Seller remains the owner of the Good sold until full and effective payment by the Client of the price in principal and accessory.



Article 6 – Right of withdrawal

If the client is not satisfied with the Goods ordered, it can invoke its right of withdrawal without giving any justification. It benefits from a period of fourteen (14) days from the delivery of the Goods to return them.

The Client has no right of withdrawal for goods created especially for the client or clearly customized or personalized at its request.


In case of withdrawal, the Client must notify the Seller of its decision to withdraw by writing in a non-ambiguous statement send by email to : info@theboxoforigin.com

Simultaneously, the Client must return the Good subject to the withdrawal in the same period of time, by sending it to the address: Maurits Sabbestraat 79, B-9050 Gentbrugge, Belgium.

Article 7 – Returns and reimbursements

The Client undertakes to return the Good to the Seller in its original condition (original packaging, keeping the tag, copy of the invoice, the Good not being used or altered). 
The Good must be returned in a mint condition and with no deterioration, otherwise it will not be taken back.

The Client bears the costs of return as well as any potential custom taxes. In case of valid withdrawal, the Seller will reimburse the Client of all sums paid, excluding original as well as return shipment costs, for the Good in question.

The reimbursement will be performed within 14 (fourteen) days from the day the Seller is informed of the Client’s decision to withdraw. The reimbursement may nevertheless be delayed until the Seller receives the Goods.

The shipment costs for the return of the Goods are borne by the Client. The Seller keeps the rights to refuse the return of the Goods that are not in accordance with the conditions above.

It is recommended that the Client sends the returned Goods used registered mail services allowing to track the shipment, notably with a receipt confirmation.

The Seller is not responsible of the reimbursement or indemnification for Goods lost, stolen or damaged during the return transportation.


Article 8 – Confidentiality and Personal data

The Seller shall employ all means to protect the confidentiality and secure the data communicated on the Internet.


The Seller only gathers the information the Client provides in relation to the purchase or subscription to the Seller’s newsletter.


The Seller’s website uses cookies when the Client’s web browser or device accesses the Seller’s website.


The Seller does NOT share the Client’s  personal information with third parties. The Seller respects and complies with the General Data Protection Regulation (GDPR).




Article 9 – Responsibility

The Seller has, for all steps of the ordering process and for steps subsequent to the contract (transportation of goods, for instance) an obligation to use all reasonable means.

The Seller undertakes to describe with the outmost accuracy or show several pictures of the Goods sold on its Website. It is understood that the pictures on the Website do not contractually bind the Seller.

The Client acknowledges and accepts that the prices of the Goods may vary between the Website and the shops, and that this difference shall in no case give a right to a reimbursement, total or partial, for the Goods purchased on the Website, or in the shops.

The Seller is not responsible for any inconvenience or damage inherent to the use of the Internet network, notably the interruption of the service, an external intrusion or the presence of a computer virus.


Article 10 – Force majeure

The Parties are not responsible if the performance of the contract is delayed or prevented because of a case of force majeure or a fortuitous case, action of the other party or of a third party or external reasons such as social conflicts, interventions of civil or military authorities, natural hazards, fires, flooding, interruption of the telecommunication or electric or postal network.

Article 11 – Intellectual Property

The Seller is the exclusive owner of all Intellectual Property rights on the Goods offered on the Website or physical shops, on the trademarks, service marks, shape marks, models and designs and copyrights related to the Goods, on the Website and any other element, notably the visual and graphic identity, its design, its usability, its functionality, its software, texts, still or animated images, sounds, know-how, designs, graphics and names, acronym, logos, or any other sign that might be used or created by the Seller.

It is forbidden to use the trademarks, images, designs and models or any other element upon which the Seller owns Intellectual Property rights.

Moreover, the Intellectual Property rights on the documents contained in the Website and any element created for this Website are exclusively owned by the Seller. The latter does not grant licenses, or any other rights other than that of consulting the Website. The reproduction of any page or content of said Website is subject to a prior written authorization of the Seller, except private copies

Article 12 – Other Terms

The parties agree that the present contract constitutes the whole agreement entered between them and replaces all offer, term or agreement previously made, in writing or verbally.

No subsequent document, amendment of the contract in any form whatsoever will be effective between the parties unless it takes the form of an addendum duly dated and signed by the parties.

If any one of the terms of the present contact is invalid in light of an applicable law or definitive judicial decision, it will be considered as not being written, and will have no effect on the validity of the contract or the validity of the other terms.

The present conditions are subject to Belgian law. The competent Court in case of litigation is the the Court of Ghent in Belgium.

The Parties can use conventional mediation or any other alternative method of conflict settlement.